If it’s your first time to book with us, then you may have few questions want to ask.
Here are some of the top questions that we received from our First-Time clients/divers, it may be helpful to you as well.
Of course, we will always be here to answer any other questions that you may have, just simply chat with us or send us an email
A : We are a team of dive professionals, and we try our best to provide you real advise on the destinations & liveaboards and overall steps of your holiday. We are not charging any service fees as we work on a similar commission schema with all our partners, so our only interest is to provide you the best rate possible and assure you have an easy & smooth dive holiday planning process.
As we are an international team with muti-language markets, we do provide different language supports, our team members speak : English, French, Russian, Chinese, Italian, Spanish. We can answer your questions in your preferred languages with really good knowledges about all diving & traveling related activities.
We provide nearly 24hrs online customer service, our online agents can alwayas provide you the help in need.
A : Yes, of course. You can found some reviews from Dive and Cruise Offical Facebook Page, and you can also found us on any popular social network applications like : Instagram, Twitter, Google +, Weibo, VK. In addition, you can found some trip reviews wrote by us on our Blog Section. However, the best reviews you can read is the ones written by you
A : We have offices in Hong Kong, Thailand, Switzerland with a dedicated secretary team to perform our law duties. Our operating team is operating from different part of the world to be 24hrs connected and answer your requests/questions. Our local presence are mainly based in USA, France, Switzerland, Italy, Russia, China, Thailand, and Indonesia.
A : You have different ways to contact us : live chat, application form, email, skype or any social network applications you can find in our contact page. In real, you will have to be part of the cruise where some of our team members are participating to dive with us. Or contact us to know where we are located, and try to arrange a meet up with our team members. We also have an answering machine working 24/24 that inform us straight away anywhere we are with your voice mails, so we can call you back shortly to have a proper conversation.
A : We would love to, but we can’t just dive all the time as the agency is giving us lots of work in package preparation and customer services etc.
However, all of our team members from our accountant to our sales agents are participating to few dive liveaboard trips in many destinations all year long. You can always ask us and join in the trip our team members are and dive with us. You can follow our newsletter and check our FACEBOOK page to know when our team is onboard.
A : If you are onboard with us > Yes! As most of our team members are dive professionals, we can plan the course ahead and teach you onboard in person.
If you are not onboard with us > Still Yes! Our dive instructor network can provide you an excellent dive instructor to teach you a dive course. You can do it during your liveaboard trip (depends on the location, some locations are not suitable for teaching), or study before or after your liveaboard trip at our selected trusting dive centers.
A : We display online the public price which are given by our partners in their respective currency, and it’s our duties to try to keep the price always updated, but with our wide offers, it can happen sometimes that our price is not accurate and we indeed apologize for it.
One thing you can be sure about is that we will never over-charge you. In most of the cases, we can apply for you some discount in your packages, which including flight, hotel, transfers, dive course, dive resort, dive liveaboards’ booking.
We are aware of all our partners’ special promotions, and we try the best we can to share these ones with you online in our Special Offer Section, and our agents will re-confirm if there is any special discount before send you the invoice. If you find cheaper with another agency, we will adjust ourself straight away or even be able to reduce our offers after verification.
A : Yes. For a first time booking, discount may apply to participant being : under 18 years old, dive professionals, and for group bookings ( Discount depending on the boat & package you selected ).
For our returning customers, we are able to offer you a discount of 5% for your second trip booked with us within a year, and a 10% discount for your third trip within a year. This "returning customer discount" may apply to any individual & group bookings with other specials.
A : Yes, you can have a look at our blog, we do wrote down few advise for you here : Liveaboard Trip Advices. If you need any other helps, please don’t be shy to ask any our agents.
A : Yes. As we are an official and international Dive Liveaboard Agency, we are able to be partner with any dive clubs or dive centres worldwide under the agreement with our partners. We are able to answer all the questions, advise the planning, and offer dive clubs/ dive centers the commission from our partners.
A : Currently, we have our companies bank account in Hong Kong (with multi-currency options) available for you to process the payment by bank transfer as a preferred and inexpensive method of payment.
You can also process the payment by Credit Card / Paypal / Alipay, just tell our sales agent, and we will provide you the payment link, NO Fees for HKD currency payment and variable fees from 1.9% up to 2.9% for other currencies payment.